Garmin mentioned Saturday that shopper information from the corporate’s smartwatch and GPS providers — offline since Thursday — has not been compromised, regardless of fears of a ransomware assault.
“Garmin has no indication that this outage has affected your information, together with exercise, fee or different private data,” the corporate mentioned on its web site.
It added: “Though Garmin Join will not be accessible throughout the outage, exercise and well being and wellness information collected from Garmin gadgets throughout the outage is saved on the machine and can seem in Garmin Join as soon as the consumer syncs their machine.”
Garmin Join is a well being and health tracker.
The group, based mostly in Olathe, Kansas, mentioned it was working to revive service as rapidly as potential.
Whereas Garmin has but to clarify the character of the outage, specialised websites have speculated that the corporate fell sufferer to a so-called ransomware assault, wherein hackers block a sufferer’s entry to its personal information until a ransom is paid.
The corporate’s Garmin Pilot software, utilized by pilots to plan flights, has additionally been blocked, as has the flyGarmin aviation database service.
The outage has affected Garmin’s name facilities, which means the group is unable to reply to prospects’ telephone calls, emails or on-line chats.
Specialised web site ZDNet reported that after the incident started early Thursday, “a number of Garmin workers took to social media to share particulars in regards to the assault, all calling it a ransomware assault.”
It added: “ZDNet has interviewed a number of and confirmed their claims.”